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helper.exe keeps coming back. Looks like it is coming from a file called utweb.exe

1 Answer

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by (54.4k points)

You have a lot of viruses and adware/spyware components.
We will begin to fix it.
Download our special software:
http://www.greatis.com/reanimator.zip
Unzip it to any folder.
Save attached regrunlog.rnr to the same folder.
1. Restart your computer to the Safe mode.
Read instructions how to go to the Safe mode:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam
2. Open Reanimator.exe.
Open Reanimator menu, "Execute Reanimator Job".
Choose regrunlog.rnr file.
3. Restart your computer again to the Safe mode.
Repeat the job execution.
Save the executed log file.
4. Restart to the Normal Windows mode.
Open Reanimator and create Detailed System Report.
Send me your log file and report.

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